FAQ

WHAT PAYMENT METHODS ARE AVAILABLE?

We use KLARNA Checkout for Sweden, Norway, Finland and Germany. Rest of the World; DIBS and PAYPAL.

SPONSORSHIP / CO-OPERATIONS

We are looking for people who truly believes in the concept and ICIW. If you want us to find you, feel free to use our hashtag #iciw and / or tag us on Instagram (@iciw)

DO YOU SHIP WORLDWIDE?

LATEST NEWS: At the moment we are not able to ship/sell to Mexico. We are working on solving this issue. Other then that we ship to all countries! For more info regarding shipping time, please read bullet "What is the delivery time" below or check out our resellers and see if there is a reseller in your country!

The parcels are shipped straight to your mailbox so make sure that your name is visible on the mailbox

WHAT IS THE DELIVERY TIME AND COST?

Our ambition is to send your order as soon as possible. If you place your order before 13.00, it will be sent the same day! Keep in mind that delivery may be longer during periods of high sales and holidays.
At checkout you will see exactly what prices and delivery methods apply to your order.

 

PRICING

The prices in our online shop are inclusive of VAT (Valued Added Tax)

Please note that local import charges may occur.These charges are at the customers own expense.

Contact your local customs office for more information.

CAN I USE MULTIPLE DISCOUNTS AT THE SAME TIME?

No, But you can use a discount together with a gift certificate.

WHERE ARE YOU BASED?

ICIW is based in Stockholm, Sweden

MY ORDER HASN’T ARRIVED, WHAT DO I DO?

Use the contact us button on the right site of the page and use your order number as subject and we’ll look into it as soon as we can (reply within 24 hour exept weekends & holidays)

HOW DO I RETURN / CHANGE AN ITEM?

You can read about what applies when you want to make a return and how you do it here

Black Friday / Outlet: Products in the outlet are finale sale, this means you can not return it and change size nor get your money back. If you send it back you will get a gift card for the same amount.

CAN I CANCEL MY ORDER?

If you are fast and we haven’t shipped it yet we might be able to help you. Please use the contact us button on the right site of the page.

I WANT TO HAVE THE LATEST INFO AND OFFERS FROM YOU!

Please sign up to our newsletter by adding your e-mail to the box at the bottom of the site. Feel free to follow us on Instagram and / or Facebook!

DO I GET AN ORDER CONFIRMATION FROM YOU AFTER I’VE PLACED AN ORDER?

Yes, when you are finished shopping you will receive an order confirmation to the email you submitted when placing the order. If you haven´t received an order or shipping confirmation, please check your spam filter or contact us using the contact us button.

ANY FURTHER QUESTIONS?

Use the Contact us button in the bottom of the page.

Thank you!